Shipping policy

Last updated: December 24, 2025

Where we ship

We currently ship within the United States, including Hawaii and Alaska(for additional shipping). Currently, we do not offer international shipping.

Processing time (custom products)

All items are custom-made and personalized. Processing begins after your order is placed (and after we receive any required photo/customization details, if applicable).
Typical processing time is 1-3 business days before your order ships (this may be longer during peak seasons or periods of high order volume).

Shipping carriers

We ship using USPS and UPS. Carrier selection may depend on package weight, destination, and best available rate.

Shipping rates (Domestic — United States)

$5.95 Flat Rate Shipping

Local pick-up and delivery available within 15 miles of 23457. Please email hello@mustardseedmagnets.com to arrange.

Estimated delivery times

Delivery time begins after your order ships. Typical transit times within the U.S. are:

Economy: approximately 3–7 business days
Standard: approximately 2–5 business days
Hawaii and Alaska approximately 7-10 business days
Local Pick-Up/Delivery: please email hello@mustardseedmagnets.com

These estimates are subject to variation due to carrier delays, weather, holidays, or incorrect address information.

Order tracking

When your order ships, you’ll receive a shipping confirmation email with tracking information (if available).

Incorrect addresses / undeliverable packages

Please double-check your shipping address at checkout. If a package is returned due to an incorrect or incomplete address, we can reship it after confirming the correct address. Additional shipping charges may apply.

Lost or delayed packages

If tracking shows your package is delayed or marked delivered but you didn’t receive it, please contact us at hello@mustardseedmagnets.com within 7 days of the tracking update so we can help you investigate with the carrier.